Question 1

How is pricing calculated?

Accepted Answer

Every service starts from a published 'from €X' figure tied to a defined scope. During scoping we confirm exactly what you need and turn it into one fixed price, agreed in writing before work starts.

Question 2

Who will actually work on my project?

Accepted Answer

One senior designer-developer, from your first call to launch (and beyond, if you take on a Care & Support or SEO retainer). No account manager relays your brief to someone else, and no junior takes over partway through.

Question 3

What if my project doesn't fit neatly into a package?

Accepted Answer

Tell us what you need in the quote form — most projects sit close to a published tier, and we adjust scope and price from there rather than forcing you into the wrong box.

Question 4

Do you work with clients outside Italy?

Accepted Answer

Yes — the site and every engagement run fully in English as well as Italian, and calls happen over video regardless of where you're based.

Question 5

What happens after I submit the quote form?

Accepted Answer

You'll hear back within one business day to schedule a short call or clarify details by email — then a written, fixed quote follows, usually within a few days.

Question 6

Is the published price the final price?

Accepted Answer

It's the starting price for the scope listed under that tier. If your project matches the scope, that's the price. If it needs more, we quote the difference before starting — you approve it in writing first.

Question 7

How much deposit do you require?

Accepted Answer

Typically 40% at signature, 30% at design approval, and 30% at launch for project work — exact terms are confirmed in your quote.

Question 8

Do prices include VAT?

Accepted Answer

Published figures are shown net of Italian VAT (IVA), added at the applicable rate on your invoice.

Question 9

What if I only need part of a package?

Accepted Answer

Tell us during scoping — we'll quote the actual work involved rather than force-fitting you into a fixed tier that includes things you don't need.

Question 10

How much deposit do you require, and when?

Accepted Answer

Typically 40% at signature to secure your slot, 30% at design approval, and 30% at launch — exact terms are in your quote.

Question 11

What happens if I want changes beyond the agreed revision rounds?

Accepted Answer

Extra rounds are quoted at the hourly rate before we start them — never added to the invoice as a surprise.

Question 12

Can the scope change mid-project?

Accepted Answer

Yes, and it often does — we quote the change and get your written approval before acting on it, so the fixed price stays fixed for everything already agreed.

Question 13

What do you need from me to keep the timeline on track?

Accepted Answer

Timely feedback and content (text, images, access credentials) at each stage — the timeframes above assume a response within 2–3 business days at each review point.

Question 14

Who owns the final files — code, design, brand assets?

Accepted Answer

You do. Source files, design files and code are handed over as part of every engagement — nothing is held back or licensed only for as long as you keep paying us.

Question 15

What platforms and technologies do you use?

Accepted Answer

We choose the platform that fits the project rather than defaulting to one tool for everything — modern, well-supported stacks for custom builds, and mainstream platforms like Shopify or WordPress where they genuinely fit the brief better.

Question 16

Is my data handled in line with GDPR?

Accepted Answer

Yes — see our Privacy Policy for the full detail on what we collect, why, and how it’s stored. As an EU-based studio, GDPR compliance applies to our own site and to how we handle client data.

Question 17

Do you build accessible websites?

Accepted Answer

Yes — semantic structure, keyboard operability, colour contrast and alt text are part of every build’s baseline, not an optional add-on.

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